Laravel | Refund Policy

Last Updated: 01 April 2026

Thank you for shopping at ST.LIGHT. We want you to love your purchase. However, if you are not entirely satisfied with your item, we are here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it.
Items returned after this 30-day window are no longer eligible for a refund or exchange.

2. Condition of Items for Return

To be eligible for a return and a full refund, please ensure that:

The item is unused, unworn, unwashed, and in the same condition that you received it.
The item is in its original, undamaged packaging.
All original tags, labels, and accessories are still securely attached.
You have the receipt, order number, or proof of purchase.

3. Non-Refundable Items

The following items are final sale and cannot be returned or refunded:

[Gift cards]
[Custom-made or personalized items]
[Perishable items like food, snacks, or flowers]
[Opened personal care, hygiene products, or cosmetics]
[Items purchased from the Clearance or "Final Sale" section]

4. How to Start a Return

Request a Return: Send an email to support@stlight.co.ke with your order number and the reason for the return.
Pack Your Item: Securely pack the item in its original box along with your order slip.s
Ship the Item: Mail your package to our returns address: P.O. Box 12345-00100, Nairobi, Kenya

5. Return Shipping Costs

[Option A - Free Returns]: We will provide you with a prepaid shipping label. Return shipping is completely free.
[Option B - Customer Pays]: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

6. Processing Your Refund

Once we receive your item, our team will inspect it and notify you that we have received your returned package.
We will immediately update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).
You will receive the credit within 7 business days, depending on your card issuer's policies.

7. Damaged or Defective Items

If your item arrived damaged, broken, or defective during shipping, please contact us immediately at support@stlight.co.ke with a photo of the damage. We will ship a replacement or issue a full refund right away at no extra cost to you.

8. Contact Us

If you have any questions about how to return your item to us, contact our customer support team: