FAQs

You will receive a shipping confirmation email containing a tracking link as soon as your order leaves our warehouse. Alternatively, log into your customer account and view your order history to check real-time updates.

We process orders within 1–2 hours to ensure fast delivery. If you need to make changes, please email our support team immediately, though we cannot guarantee adjustments once processing begins.

Please take a photo of the damaged product and package, then contact us within 48 hours of delivery. We will issue a free replacement or store credit right away.

Standard domestic shipping takes 3–5 business days and is free for orders over $50. Express shipping takes 1–2 business days for a flat rate of $15.

Yes, we ship to over 50 countries worldwide. International delivery times vary by destination but generally take 7–14 business days. Customs duties are calculated at checkout.

Delays occasionally happen due to extreme weather, carrier bottlenecks, or customs checks. If your tracking link hasn't updated in 5 business days, reach out to us so we can investigate.

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna or Affirm.

Yes, our site uses 256-bit SSL encryption to protect your data. We never store your credit card information on our servers.

Ensure your billing address matches your card registration perfectly. If the problem persists, check your bank's daily transaction limit or attempt checkout using PayPal.

We offer a 30-day window for returns on all unworn, unwashed items in their original packaging with tags attached. Final sale items are exempt from returns.

Once we receive and inspect your returned item, your refund will process within 5–7 business days. The credit will automatically apply to your original payment method.

Domestic returns are completely free if you use our prepaid return label. International customers are responsible for covering their return shipping costs.

No, you can check out as a guest. Creating an account allows you to save shipping addresses, track orders effortlessly, and join our loyalty program.

Enter your code in the "Promo Code" or "Discount Code" field on the checkout summary page and click apply before completing your payment.

Our system only allows one active promo or coupon code per individual order unless stated otherwise during a specific promotional event.